Answers for Your Adventure

We know life doesn't pause when you've got a question — so we've rounded up answers to the things we get asked the most. From product details to shipping, returns and everything in between, we've got you covered.

Product Questions

What makes Hi Betty swimwear different from other brands?

Most bikinis are built for lounging. Ours are built for living. Hi Betty pieces are designed for women who actually move — paddling out, diving under, stretching on the sand. Every style is surf-tested to stay put (no awkward adjusting mid-wave), cut to flatter without squeezing, and made from buttery-soft recycled fabrics that feel good in every way. It’s swimwear that looks incredible, but more importantly — it works when the ocean gets real.

What is EcoForm Blend™ fabric made of, and how is it sustainable?

EcoForm Blend™ is our custom mix of recycled nylon and elastane. In simple terms — it’s fabric made from things like repurposed fishing nets, factory off-cuts, and post-consumer waste that would otherwise end up in landfill or the ocean. We give those materials a second life, spinning them into swimwear that’s silky-soft, saltwater-strong, and built to last. By using recycled fibers, we cut down on virgin plastic production and keep waste out of the sea — so you can feel good about what’s on your skin and what’s not in the water.

How does the RealForm Sculpt™ fit enhance movement?

RealForm Sculpt™ is all about support without restriction. Instead of the stiff, “sausage-casing” fit a lot of bikinis rely on, our design maps to natural curves and muscle lines. That means your swimwear holds you in where you want it, but still flexes with every paddle, twist, and stretch. The result? A sculpted, flattering fit that moves like you do — no pinching, no pulling, just flow.

How should I care for my Hi Betty swimwear to ensure its longevity?

Treat your bikini like your board — rinse it after every session. Salt, chlorine, and sunscreen can all wear down fabric over time, so a quick cold rinse is the easiest way to keep it fresh. Hand wash with a mild soap (no harsh detergents or bleach), and lay it flat in the shade to dry. Skip the dryer and avoid wringing — heat and twisting are fabric killers. With a little love, your Hi Betty pieces will stay soft, strong, and ready for endless waves.

Is Hi Betty swimwear suitable for both surfing and general beachwear?

100%. Our pieces are surf-tested, which means if they can handle wipeouts, duck dives, and long sessions in the lineup, they’ll more than handle a beach day. The bonus? They don’t look like hardcore surf gear — sleek cuts, elevated colors, and flattering fits mean you can go from catching waves to catching up with friends on the sand without missing a beat. Built for performance, styled for life.

Orders & Shipping

How long will it take for my Hi Betty order to arrive?

We ship out orders within 1–2 business days. Delivery time depends on where you are:

 

- Within Australia: usually 2–5 business days.

- International: anywhere from 7–14 business days, depending on local carriers and customs.

 

If you’re chasing waves and need your order faster, we also offer an express option at checkout. You’ll get a tracking link as soon as your order’s on its way, so you can follow it from our shore to yours.

How can I track my Hi Betty order?

As soon as your order is on its way, you’ll receive a tracking link in your inbox. Follow your parcel in real time — from our warehouse to your door. If the link gives you any trouble, simply visit our [Returns + Orders page], enter your order number, and all the details will be right there.

Do you ship internationally? What are the associated costs?

Yes — we ship worldwide. Orders over $100 AUD ship free, no matter where you are. For smaller orders, standard international shipping usually runs between $15–$25 AUD depending on location. If you need your bikini in a rush, we’ve got express options at checkout too.

 

Heads up: some countries may charge customs duties or import taxes. These aren’t included in our shipping costs and are the customer’s responsibility if they apply.

 

Every order comes with a tracking link so you can follow your new swimwear from our shore to yours.

What if my order is delayed or lost in transit?

Once your order leaves us, it’s in the hands of the carrier — but don’t worry, we’ve got your back. If your tracking shows a delay, it’s usually just a holdup with customs or local delivery. If your order seems to have gone missing, reach out to us with your order number and we’ll investigate with the carrier.

 

In the rare case a parcel is confirmed lost, we’ll either replace your order  or issue you a refund.

Can I change or cancel my order after it's been placed?

We get it — sometimes you change your mind. If your order hasn’t shipped yet, shoot us your order number as soon as possible and we’ll do our best to update or cancel it.

 

Once your parcel has left our hands, we can’t make changes — but you can always start a return once it arrives. 

Returns & Exchange

What is Hi Betty's return policy?

We’ve got a 30-day return window from the day your order arrives. To be eligible, your swimwear just needs to be unworn, with tags still attached, and in its original packaging.

 

Instead of emailing us, just click through to our [Returns Page] with your order number and follow the steps. Once we’ve got your return, you can choose a refund or store credit.

How do I initiate a return or exchange?

Head to our [Returns Page] for returns only, enter your order number, and follow the steps. If you would like to exchange please email contact@hi-betty.com, or DM us on our socials. Once we receive your item back in its original condition, you can choose a refund, store credit, or an exchange for a different size or style.

Can I exchange an item for a different size or style?

We offer exchanges subject to stock availability.

 

- Exchanges must be requested within 14 days of delivery

- Return shipping is at the customer’s expense

- Once received and approved, we’ll ship your exchange

- If the requested item is unavailable, you’ll be offered store credit or a refund.

Sale Items

 

Items purchased on sale or with a discount of 20% or more are final sale and are not eligible for refunds.

 

These items may be eligible for exchange or store credit, at our discretion.

Are shipping costs for returns covered by Hi Betty?

Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. If an item is deemed faulty or you’ve received the incorrect item, Hi Betty will cover return shipping and organise a replacement or refund.

How long does it take to process a return or exchange?

Once your return reaches us, we usually process it within 3–5 business days. Refunds are sent back to your original payment method, but depending on your bank it may take a few extra days to show up.

 

For exchanges, we’ll ship your new item as soon as your return is processed and you’ll get a fresh tracking link straight to your inbox.

Looking for a deeper dive?

If your question goes beyond our quick answers, we invite you to reach our to our team. We're here to provide the personal support that helps you move with intention."

REACH OUT TO US
You are now subscribed to Hi Betty's newsletter!

Join the Crew

Join the Hi Betty crew and ride along for product launches, secret perks, and stories from the sea.

Quick Links

Home

Shop All

About us

Contact Us

Returns

Help

FAQs

Shipping & Refund

Privacy Policy

Terms of Service

©2025, Hi Betty.